1. How quickly do you deliver?
We post your order within one day of receiving your confirmed payment.
2. Can I reduce my calorie intake?
Yes we can reduce your calorie intake by up to 80% because you do not need to add fat, butter, grease, oil, margarine, etc to the food when cooking! You can now deep fry your favourite foods in our Deep Fry Bags so no fat comes in contact with your meal. Therefore you do not eat the cooking fat anymore that is used when deep frying.
3. Can I really cook without oil, butter, grease, or other fats? What about baking?
Yes - DuPont® Teflon® non stick products release foods so easily, you really don't need to use added fat for cooking — unless you want to for flavour.
4. How much is your Postage & Packing to my country?
We charge the same for every country, ie £1 / US$2 per item, that is most likely cheaper than a supplier in your own country! Please note that we have to pay the VAT man 17.5% VAT for any postage that we use in the UK! - Its the UK law.
5. Do your products comply with Food Regulations?
Yes - Europe standard 45001, U.S. Food & Drug Administration (FDA)
6. Where are your products made?
They are all made in the EEC from branded high quality materials that last in both doemestic and commercial kitchens.
Our products are not made in China.
7. Why should I choose DuPont® Teflon non stick products over other alternatives?
DuPont® invented non stick surfaces for cookware, and has been the leader ever since. DuPont® non stick is the worlds most popular among home cooks and professionals alike.
8. I require a product that you do not list, can you stock it for me?
Yes – please send us the specification and we will either make it for you, or arrange stocking it.
9. How does the Teflon® non stick material work?
The exceptional performance of Teflon® non stick is made possible by the characteristics of their unique main ingredient, Teflon® fluoropolymer resin.
DuPont® invented non stick surfaces for cookware and has been the leader ever since. They hold the majority of all patents granted in non stick technology. They are proud to say that they are the undisputed leader in research and development, quality assurance, non-stick performance, and consumer trust!
Unlike most other competitive non stick products, DuPont® Teflon® branded non stick products feature patented multi-layer technologies to ensure superior performance and durability:
A unique topcoat—for easy food release and easy cleanup.
Before a manufacturer is licensed to use a DuPont® non stick coating, they must submit their products to DuPont® to make certain that exacting quality standards are met. Once a manufacturer is licensed, DuPont® conducts periodic testing to ensure that those standards are consistently upheld. Finally, each manufacturer conducts in-house tests against their own quality standards.
When you see the Teflon® logo or "seal," you are guaranteed to get the quality, durability and performance you need for easier cooking and cleanup.
10. How thick is the non stick coating on the frying pan liner?
5 times thicker than on most non stick frying pans, therefore these Pan Liners are better non stick and longer lasting than any non stick fry pan on the market!
11. What cleaning materials do I use to clean your products?
We recommend normal “washing up” liquid and water applied with either a sponge or kitchen paper. All the items can be washed in a dishwasher.
12. I use caustic cleaning liquids & foams to clean my oven, do I have to use these to clean the oven liner and other non stick products?
No you do not need to use these cleaning materials. Most of these cleaning materials can be harmful to the environment and are not very nice when breathed in by you when cleaning the oven. You only need to use normal soap and water to clean our non stick materials!
13. What are your Postage & Packing (p&p) charges?
£1; $1.9; €1.5 per item – unlike other companies who charge up to 4 or 5 times what we charge, we keep our costs to a minimum and do not make p&p a secret profit centre!
Check the price in your currency at
XE.comPlease note that we have to pay VAT of 17.5% on all our stamps in the UK, so if the postage costs £1.38 we pay £1.38 to the Post Office and 24p to the VAT man.
14. When will our order be delivered?
We post your order within two working days of receiving your confirmed payment and order.
15. Do you deliver internationally?
Yes we deliver all over the world, except to a few countries, like Indonesia, which have a very bad internet fraud record.
16. Can your products fit through my letter box flap?
Yes – the packaging fits a standard letter box.
17. Are there any temperature precautions I need to know?
Low or medium heat is recommended; however, DuPont® non stick can withstand temperatures up to 260°C, 500°F — that's well above temperatures needed for frying, baking, and roasting.
18. I use a low fat / health / George Foreman® grill, can I use your non stick products with them?
Yes you can use our set on non stick Grill Bags with these great grills. Not only will these grills cook your food but they will liberate the fat from the food and that will run out of the bag into the drip tray. By using the bag the grill will be kept clean, and we all know how difficult some of them are hard to clean between all the ridges!
19. How long do your non stick products last?
We have tested them for 1000’s of times and they work perfectly.
In certain circumstances they can be used even longer.
20. Are you non stick products cheaper than greaseproof paper?
Yes our non stick products are much cheaper than using greaseproof paper, parchment paper, aluminium foil because our products last for 000’s of uses.
21. Can the oven liner be used in a fan oven?
Yes, it is a heavy grade product that can be cut to the size of your oven and will not flap / fly away in a fan oven.
22. Can your oven liner be used in any oven?
Yes
If your heating element is under the bottom / sole plate of your oven then you should use the Oven Liner on the bottom removable shelf. This will then allow the heating element to work correctly.
Do not allow the Oven Liner to come into contact with either the gas flame or electric heating element.
23. Can I use the liner in a microwave?
Yes – either under or over whatever you are cooking in a microwave.
24. Will my food cook better using these non stick products?
Yes we think so.
We have cooked the same foods, in an oven using our non stick products as well as greaseproof paper, parchment paper, aluminium foil and normal metal sheets – each time the food cooked on our products present far better and is easier to remove. How many times have you cooked a pastry, cake, flan, fish, etc perfectly only to find that it is impossible to remove it because it is sticking to the cooking surface? Now that will be an experience of the past, now your perfectly cooked food will present even better and compliment your skills.
The catering professionals have known this secret for years, now you can use it in your own kitchen.
25. Can I cut the non stick materials?
Yes you can cut our products with scissors.
26. Can I use the non stick liner for sugar craft?
Yes – Sugar craft needs a material that is both non stick and can withstand extreme temperatures, this does both.
27. What cleaning materials do I use to clean your products?
We recommend normal “washing up” liquid and water applied with either a sponge or kitchen paper. All the items can be washed in a dishwasher.
28. I use caustic cleaning liquids & foams to clean my oven, do I have to use these to clean the oven liner and other non stick products?
No you do not need to use these cleaning materials. Most of these cleaning materials can be harmful to the environment and are not very nice when breathed in by you when cleaning the oven! You only need to use normal soap and water to clean our non stick materials.
29. How can non stick products save hard work?
No more bending over, with your head in the oven, scrubbing burnt on food.
You just remove the Oven Liner and wipe it, or put it in the dishwasher.
No more cleaning the gas hob every time you boil rice, vegetables or fry.
You just remove the Gas Hob Protectors and wipe then, or put them in the dishwasher.
No more cleaning the health / low fat grill.
You just remove the Grill Bag and wipe then, or put them in the dishwasher.
No more bending over with your head in the freezer compartment trying to remove ice.
You just slide out the Freezer Liner and drop it in the sink.
No more scrapping the burnt food off the solid plate (no holes) BBQ.
You just remove the BBQ Liner and wipe it, or put it in the dishwasher.
No more trying to remove a cake from a cake tin.
Just turn it over and it will immediately drop out.
No more trying to remove a cooked fish from a pan.
It will lift off immediately.
30. Will I have to change my cooking times?
No - our products all have excellent heat transfer qualities.
31. Are your products dishwasher safe?
Yes – but you can just use soap & water with a sponge, or kitchen paper towel.
32. My frying pan and saucepans are badly scratched; can I use them with your liners?
Yes – our products will extend the life of your utensils for many years.
33. Can I use both sides of your liners?
Yes all our liners are coated on both sides with Teflon®.
The only exceptions are the Work & Bake Mat & Freezer Liner as they are Teflon® on one side and silicon on the other. The silicon has been applied so that it is a non slip surface when used on your work surface or freezer compartment.
34. Do your products come with usage instructions?
Yes – every packet has instructions in English and other major international languages.
35. Will the cooking oil or fat in my deep fat fryer last longer?
Yes if you use the Deep Fat Frying Bags the debris such as breadcrumbs, flour, etc will not fall off the food and become burnt in the oil. It is this burnt food debris that adds “off” flavours and tastes to the cooking oil, so the use of the Deep Fat Frying Bags extends the life of it.
36. Can I make additional steam spray holes in the Iron Shield?
Yes we have already created a standard pattern of steam spray holes in the Iron Shield. We recommend that you punch additional holes in the Iron Shield after fitting so as to ensure that all of your steam spray holes are spraying.
37. Can I place a non stick liner on my ceramic or halogen hob?
No they are not made for this purpose.
38. How thick is the non stick coating on the frying pan liner?
5 times thicker than on most non stick frying pans, therefore these Frying Pan Liners are better non stick and longer lasting than any non stick fry pan on the market!
39. Is your payment page secure?
Yes – we use WorldPay, www.worldpay.com which is part of a major international bank called The Royal Bank of Scotland Group – http://www.rbs.com
Check your own currency values at
XE.com
40. Can I speak to a person about your products?
Yes you can phone during normal office hours
09.00 – 17.00 GMT - +44 (0)1273 304010
41. Can I order commercial quantities of any of your products?
Yes we will be pleased to take such orders and discuss commercial terms.
42. Do you deliver internationally?
Yes we deliver all over the world, except to a few countries like Indonesia which have a very bad internet fraud record.
43. Do you accept my currency?
Yes our merchant service provider WorldPay accepts all major currencies.
We also accept International Money Orders and Postal Orders in GB Pounds.
Please check your own currency exchange value at
XE.com
Its easy we have a method that suits you, either -
by using our SSL online secure payment on line with WorldPay, part of The Royal Bank of Scotland Group, or
cheque, GB Pounds only, or
telephone stating your credit card details, or
Postal Order, GB Pounds only, or
International Money Order / Bank Transfer, GB Pounds only.
Check your currency values at
XE.com
45. What is the minimum order?
ONE ITEM ONLY, or as many as you want.
Repeat customers and word of mouth advertising has resulted in our success.
46. Why can’t I buy these products in my local shop?
They want to sell high profit items that you need to regularly replace. We specialise in low prices and items that last for years.
Your cooking pots and pans will last longer with our products!
47. Can I see a video of a Toaster Bag being used?
YouTube.com® to see a video of
Toaster Bags being used to cook meat and vegetables, etc in
a Health Grill, a Frying Pan and a Toaster